Queuing System 🇸🇰

The client / Slovakia

Our client is an outpatient clinic and pharmacy operator.

The challenge

A queue management system in our polyclinics should represent an important step toward optimizing patient experiences. This solution is supposed to reduce wait times and enhance appointment scheduling, leading to smoother patient flows and improved overall clinic efficiency. By streamlining patient check-ins, offering real-time updates, and providing a user-friendly interface, this system should address a critical need while demonstrating our commitment to deliver modern and patient-centric healthcare services.

Our approach

To address the requirement, we've implemented a solution that leverages SAX parser technology, Java programming, and a proprietary logging system. Using SAX parser, we efficiently process incoming patient data from ticketing systems, ensuring rapid and accurate information retrieval. Our Java-based system creates seamless infrastructure, enabling patient's ticket dispensing, real-time patient queue updates, doctors notifications and synchronized appointment scheduling. The proprietary logging system enhances system monitoring and diagnostics, ensuring smooth operations and enabling us to uphold our commitment to delivering efficient and patient-focused healthcare services.

Impact

The delivered Queuing system enhanced patient experience by providing streamlined appointment scheduling, reduced waiting times, and personalized service distribution through ticket dispensation.

Team

• 1 x tech lead 
• 1 x developer
• 1 x DEVOPS

Code

• 2.5k of Java code